Urgent Care
Not sure if Urgent Care is right for you? Learn what we treat, who we can help, and where to go if your condition requires a different level of care.
What is a Medicare Urgent Care Clinic?
A Medicare Urgent Care Clinic (MUCC) provides medical care for illnesses and injuries that require prompt attention but are not life-threatening. Our team can assess and treat a wide range of urgent conditions, helping you access the right care when you need it, with no appointment required.
Accept walk-in patients
Do not require appointments
Bulk billed
Treat patients of all ages
Provide urgent care close to home
If you’re experiencing a life-threatening emergency, call Triple Zero (000) immediately.
CONDITIONS BY BODY SYSTEM
Conditions Suitable for Urgent Care
Browse conditions by body system or scroll down to view the full list.
Head
Suitable for Urgent Care
Minor knocks to the head
Headaches
Dizziness
Migraines not requesting stronger analgesia
Seizures, returned to normal after and not related to a knock to the head
Seek Emergency or Alternative Care For
Head injuries with 2 or more vomits
Head injuries with loss of consciousness
Stoke symptoms, TIA or FAST positive
Head injuries not returned to normal functioning
2 or more seizures
Known bleeding disorders or taking blood thinners
Fall from more than 1 metre
Patients on dialysis
Knock to head or fall with bruising to both eyes or behind ears
Ear, Nose & Throat
Suitable for Urgent Care
Tonsilitis
Ear pain
Throat pain
Post op infections
Hay fever
Flu like symptoms
Sinusitis
Resolved nose bleeds
Seek Emergency or Alternative Care For
Post surgical bleeding
Ear syringing or suctioning
Reoccurring or uncontrolled nose bleeds
Lungs
Suitable for Urgent Care
Lowe/upper respiratory tract infections (LRTI/URTI)
Minor Asthma
Seek Emergency or Alternative Care For
Breathing difficulties
Asthma requiring repeated Ventolin
Heart
Suitable for Urgent Care
Chest pain with no complaints
Resolved heart palpitations
Seek Emergency or Alternative Care For
Active chest pain needing strong pain relief
Chest pain requiring monitoring or blood tests
Active heart palpitations
Abdominal Complaints
Suitable for Urgent Care
Gastro with mild dehydration
Hyperemesis (mild)
Mild abdominal pain
Indigestion
Reflux
Constipation
Diarrhoea
Seek Emergency or Alternative Care For
Dry mouth — sign of moderate to advanced dehydration
Dizziness due to dehydration
Crohn’s disease
Diverticulitis
Blood in faeces or bleeding from the bowel
Blood in vomit
Severe pain, or pain requiring opiate medication
Bladder & Genitals
Suitable for Urgent Care
Urinary tract infections
Thrush
Sexually transmitted infections (STIs)
Post-exposure prophylaxis
Menstrual problems
Catheter changes
Seek Emergency or Alternative Care For
Testicular pain
Male catherisation with prostate issues
Renal colic
Muscles & Bones
Suitable for Urgent Care
Sports injuries
Sprains
Suspected fractures
Workplace injuries
Potential foreign bodies
Plastering
Seek Emergency or Alternative Care For
Broken bones with wounds over the top
Neck or back pain following a fall
Bleeding that cannot be controlled
Joint dislocation
Skin & Allergy
Suitable for Urgent Care
Lacerations under 10cm
Abrasions
Sunburn
Minor burns affecting superficial layers of skin
Lumps, bumps, and scratches
Infected pimple or cyst
Scabies
Head lice
Water -related stings
Minor skin infections
Rashes and hives
Superficial insect, animal, or human bites
Seek Emergency or Alternative Care For
Purple rashes (possible meningococcal)
Anaphylaxis
Large areas of superficial burns
Deep burns
Bleeding that cannot be controlled
Insect, animal, or human bite with broken skin
Children
Suitable for Urgent Care
Temperature / fever
Diarrhoea and vomiting
Limb injuries
LRTI / URTI
Croup
Rash
Impetigo
Seek Emergency or Alternative Care For
Abdominal pain related to trauma
Irregular breathing pattern
Wet nappies less than half of normal
Seizures
Children not responding to parents or stimuli
Pregnancy
Suitable for Urgent Care
Mild bleeding or spotting
Mild lower abdominal cramps not requiring pain relief
Seek Emergency or Alternative Care For
Bleeding greater than spotting, with pain
Hyperemesis gravidarum
Ectopic pregnancy
Stomach pain requiring regular analgesia
Miscellaneous
Suitable for Urgent Care
Simple dental pain not requiring opiates
Minor eye conditions or infections
Initial WorkCover certificate / day-of-injury certificate (no ongoing certificates)
Seek Emergency or Alternative Care For
Pain requiring analgesia, or treated with opiates prior to arrival
Drug overdose
Illicit drug use
Inability to move independently after injury
Post-operative complications
Mental health issues or needing a care plan
Patients not managing self-care at home
Substance withdrawal
Suspected poisoning
Heat stroke
Scheduled medication prescriptions
Chronic health condition care plans
Continued WorkCover certificates or pre-employment medical assessments
— NOT SURE WHERE TO GO?
Other healthcare options
If your condition requires a different level of care, or you need assistance outside our operating hours, the services below can help you access appropriate care.
Emergency Department or Triple Zero (000)
For life-threatening illnesses or injuries.
Virtual Emergency Department
Free emergency care online from anywhere in Victoria.
Nurse-on-call
24-hour health advice from a registered nurse.
1800MEDICARE
Free 24/7 health advice from a registered nurse, call 1800 633 422.
Your Regular GP
For routine, preventative, and ongoing healthcare needs.
Need to see a GP? Find a local doctor and book online through HotDoc.
